Create your own Integration
For information on creating customized pre-chat forms and post-chat s, see the. Every two minutes, QuestionPoint polls the Chaf site to see if you have any text messages.
By using post-chat s, you can share information with customers at the end of a formz session. Upside Wireless text-messaging service After redneck chat up with Upside Wireless and setting parameters inside their site as you want them, you can instruct QuestionPoint to get your text messages from Upside Wireless.
When you add the Qwidget on your library web s, patrons can easily access your chat service. Required Editions Available in: Salesforce Classic Available in: Performance Editions and in Developer Edition orgs that were created after June 14, Available in: Unlimited Edition and Fodms Edition with Service Cloud Pre-chat forms and post-chat s offer a standardized way of collecting information from customers who contact your company through chat.
In addition, by using these forms and s, you can customize the chat experience for your users. For librarians, Qwidget sessions appear in the QuestionPoint chat monitor, along with patrons arriving via web-based chat forms.
Service Cloud Pre-Chat Forms and Post-Chat s Pre-chat forms and post-chat s in Chat enable you to exchange information with customers who contact your company through chat. For instructions and more information, see Create your Qwidget QuestionPoint widget.
For instructions and more information, see Set up your library's chat form. By using pre-chat forms, you can collect information from a customer, such as a name or a description of a problem, after the customer requests to chat rorms an agent. This information can help direct chat requests efficiently and can reduce the amount of time that agents need to spend collecting information before beginning a chat session.
You may choose up to 10 fields for the Walkup Form. These forms and s also offer a standardized way of sharing information with customers after their chat sessions are finished.
For example, you can direct your forrms to another Web after they complete a chat with an agent, and you can forward them to a survey about their chat experience. You specify the content of your forms and QuestionPoint hosts them and provides the URLs for linking to them.
For instructions and more information, see Create your library's e-mail question form. The patron simply sends a message through the Qwidget if chat is available.